Sugra Fatima

Senior Sales Operation Supervisor
sharjah, UAE

Profile Views 1517

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Last Seen: 10 April 2022 2:16 PM

Excellent communication Data analytical skills Research skills Negotiation Time management Problem solving ability Team Leadership Trend Analysis Planning abilities Motivation Multitasking Oracle Financial Software Oracle Management Operations
  • Experience
    14 Years
  • U.A.E Experience
    14 Years
  • Industry
  • Nationality
  • Visa status
    Employment Visa in UAE
  • Qualification
    Master - Master of Commerce
  • Driving License: yes
Other Matching Titles/Position
Sales support, Operation & Management
Office Administration
Back office Operation
Account Manager
Customer Service
Industry Titles

Summary of Career

1. Spearhead team efforts in implementing improvement initiatives (Operational systems, process and policies) related to Back Office Operation.

2. Set up standards/rules for the sales department to enhance internal operations and customer service quality.

3. Assess Oracle presales procedures and follow up on customer inquiries not resolved with sales staff

4. Evaluate market trends for updating prices on Oracle system. Manage price discounts by Modifying GSA price list

5. Involved in Managing / controlling service contracts, preparing/submitting invoices and evaluating reports for nearly 2000 contract per year

6. Prepare / present various Sales analysis and Sales ranking report for the senior management and sales strategy team to enable effective decision making on daily, monthly and quarterly basis.

7. Gained leadership experience across a range of logistics functions, including inventory management, customer service, forecasting and distribution.

8. Manage Bookings, Cancellation & transfer for maintaining stock availability based on customer requirements for all over U.A.E sales.

9. Liaise with the warehouse in preparing/releasing vehicle based on specific requirements of customers for enhancing client satisfaction

10. Interact closely with sales team and updated on work progress in sales order status to achieve maximum results

Developed or implemented new procedures in KIA Sales Operation Dept

Collaborate with the IT Department in implementing various solutions for KIA Management, evaluating day to day operations in oracle system for maintaining smooth sales cycle process and minimizing system errors. Coordinate all elements and material related to launch new website.

Work Experience (Employment History)

Experience as Senior Sales Operation Supervisor.

  • Employer

    Juma Al Majid Group Of Companies

  • From

    14 June 2006

  • To

    31 May 2020

  • Detail

    A meticulous Professional with more than 14 years of experience in sales development, customer service, workforce development, and operations. Proven track record of searching out innovative, profitable solutions in challenging environments and leveraging strategies to realize superior results and consistent growth. Expertise in developing effective sales support mechanisms creating an efficient working relationship between sales and customer service and utilizing customer service data to improve a sales approach.

Academic Qualification

Master 11 June 2003

Master of Commerce
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